Collect, Understand and Act on Customer Feedback
ayona enables your teams with actionable insights and solution proposals to act on your customer's most painful problems from diverse channels like app stores reviews or customer mails.
ayona enables your teams with actionable insights and solution proposals to act on your customer's most painful problems from diverse channels like app stores reviews or customer mails.
Identify actionable insights from a variety of unstructured data sources. Discover customer pain (or satisfaction) across emails, app stores, and beyond using AI-powered customer analytics, delivering real-time insights to the right team.
Sort and prioritise issues and topics, identify trends, and receive real-time notification about critical customer issues.
Use natural language to interact with your data, discover opportunities that teams were never able to find manually, and add segment to gain detailed insights into your company’s most valuable business groups.
Automatically reply to customer requests using eloquent responses derived from insights gathered from your connected sources—apply channel-specific tactics.
Identify the problems that need resolution to guide your decisions, preventing misinvestments, optimizing resources, and ensuring sustainable profitability.
Comprehensive data protection: robust PII filtering, customisable anonymisation, end-to-end data encryption. Data storage in Switzerland or the EU, with LLM processing exclusively in Europe.
Handle high volumes of customer feedback without a compromise on performance, boosting productivity by up to 80%, reduce operational cost and reduce customer churn.
“ayona provides a quick and efficient overview of the relevant topics for further developing digital products - drawing on thousands of ratings from the App Store and other sources. A truly helpful tool for NZZ. ”
“ayona has completely streamlined my feedback process by effortlessly organizing it, highlighting recurring issues, and presenting it all in interactive, visually appealing charts. Its automatic tagging and grouping save me countless hours, and I’m continually impressed by its powerful AI capabilities.”
Between 80-90% of all data produced is unstructured*, and this volume is increasing fast**. Deriving insights from unstructured formats such as text, audio, video or social media remains a time-intensive and complex task. Listen and analyse all your data sources with ayona's predefined source connectors.
Benefit from scalability and cost-efficiency of technologies used while ensuring your data remains private and secure throughout the generation process.