Increase customer experience and drive business growth
Turn customer pain points from diverse qualitative sources, such as app stores or customer mails, into actionable recommendations.
Connect diverse feedback channels to get real-time insights and quantified recommendations
Companies possess a wealth of qualitative customer data from public sources like app store reviews or private sources such as focus group interviews or support emails. However, companies struggle to leverage that data due to costly manual analysis or subjective categorisation. ayona provides a solution by unifying all data sources into a single platform, providing real-time insights through a customer insight dashboard, and offering detailed recommendations to enhance customer satisfaction.
Centralize qualitative data sources with automation
Easily connect data sources with ayona's predefined integrations - whether public or private - or simply upload your data. ayona automatically categorises and labels all sources for you, saving countless hours of data engineering and manual tagging. See an overview of our available integrations.
Monitor key improvement areas in real-time
Keep track of all your feedback sources in real-time. Benefit from sentiment analysis across all data sources and an overview of key improvement areas.
Identify quantified recommendations for effortless prioritisation
Act on ayona's AI-driven, quantified recommendations, making prioritisation effortless. Use advanced filters and sorting for deeper analysis.
ayona provides you with the insights you've never had
It's well known that companies that deliver a better customer experience tend to retain more of their customers, get more incremental purchases, and attract more new customers through positive word of mouth1. With ayona, you gain the essential tool to uncover these insights. Even better, ayona quantifies each recommendation (such as the number of affected users), eliminating the need for prioritisation debates between teams.
Know what is really going on
Marketers use ayona to gain real-time sentiment analysis from their customers, enabling them to anticipate and address potential issues before they arise.
Drive Product Success with Confidence
Product Managers use ayona to identify and quantify key improvement areas, accelerating the path to product-market fit and identify opportunities that will directly impact retention and revenue. They also leverage specific recommendations and problem-solving descriptions as the foundation for their discovery workflow.
Foundation for Decision-Making
Leaders use ayona's dashboard for quick access into issues that may affect retention and revenue. Additionally, they can effectively integrate the voice of the customer and gain a quantified perspective on feedback.
Privacy and data control
Benefit from scalability and cost-efficiency of technologies used while ensuring your data remains private and secure throughout the generation process.
PII Removal & Masking
ayona uses a standard PII filtering process to remove personal identifiers before data storing and allows you to define custom entities to be masked according to your specific needs
Data Residency
ayona securely stores your data in Switzerland, with our infrastructure operating entirely within the country (except for the LLMs). Our solutions are proudly developed in Switzerland
Data Privacy & Security Control
ayona's AI models learn from customer data without sharing between sources and let you set sensitivity levels for each source individually