Collect, Understand and Act on Customer Feedback
ayona enables your teams with actionable insights and solution proposals to act on your customer's most painful problems from diverse channels like app stores reviews or customer mails.
Instantly derive meaningful insights from various unstructured data sources, continuously and in real time
Identify actionable insights from a variety of unstructured data sources. Discover customer pain (or satisfaction) across emails, app stores, and beyond using AI-powered customer analytics, delivering real-time insights to the right team.
Classify & Alert
Sort and prioritise issues and topics, identify trends, and receive real-time notification about critical customer issues.
Search & Segment
Use natural language to interact with your data, discover opportunities that teams were never able to find manually, and add segment to gain detailed insights into your company’s most valuable business groups.
Engage & Respond
Automatically reply to customer requests using eloquent responses derived from insights gathered from your connected sources—apply channel-specific tactics.
Avoid misinvestments
Identify the problems that need resolution to guide your decisions, preventing misinvestments, optimizing resources, and ensuring sustainable profitability.
Security & Compliance
Comprehensive data protection: robust PII filtering, customisable anonymisation, end-to-end data encryption. Data storage in Switzerland or the EU, with LLM processing exclusively in Europe.
Increase ROI
Handle high volumes of customer feedback without a compromise on performance, boosting productivity by up to 80%, reduce operational cost and reduce customer churn.
“ayona provides a quick and efficient overview of the relevant topics for further developing digital products - drawing on thousands of ratings from the App Store and other sources. A truly helpful tool for NZZ. ”
Nico D.
Product Designer @NZZ
“ayona has completely streamlined my feedback process by effortlessly organizing it, highlighting recurring issues, and presenting it all in interactive, visually appealing charts. Its automatic tagging and grouping save me countless hours, and I’m continually impressed by its powerful AI capabilities.”
Julius W.
Founder @LoopAgency
100+
Hours freed per month
10x
times faster to answer questions
1
equivalent FTEs
4
new monthly insights
Continuously listen and analyzing your data sources
Between 80-90% of all data produced is unstructured*, and this volume is increasing fast**. Deriving insights from unstructured formats such as text, audio, video or social media remains a time-intensive and complex task. Listen and analyse all your data sources with ayona's predefined source connectors.
Our commitment to privacy and data control
Benefit from scalability and cost-efficiency of technologies used while ensuring your data remains private and secure throughout the generation process.
PII Removal & Masking
ayona uses a standard PII filtering process to remove personal identifiers before data storing and allows you to define custom entities to be masked according to your specific needs
Data Residency
ayona securely stores your data in Switzerland, with our infrastructure operating entirely within the country (except for the LLMs). Our solutions are proudly developed in Switzerland
Security Control & Encryption
We allow you to set sensitivity levels for each feedback source individually while all our data and communication is encrypted on highest standards
Try ayona with your data
Schedule a demo and experience our platform in action using your own data.
Comprehensive introduction to ayona’s features and capabilities
Customized demo showcasing actionable insights derived from your data
Voucher for processing 500 feedbacks of your choice