Are manual feedback processes holding back the potential of your service or product? ayona’s automated Voice of Customer solution gathers and analyses feedback in real time, reducing errors and eliminating redundant tasks. Replace outdated feedback methods and empower your team to drive impact.
Integrate your Voice of The Customer processes with ayona:
1. Feedback collection
2. Data entry and logging
3. Channel monitoring
4. Sentiment analysis
5. Report generation
6. Feedback categorization
7. Issue tracking
8. Real-time alerts
9. Survey analysis
10. Data aggregation
ayona’s auto-tagging feature accurately categorises your feedback, eliminating manual work and boosting your productivity while minimising the human-error in the process.
ayona analyses your customer feedbacks and transforms those into insights that contain solution proposals for each problem theme, helping you address and prioritise issues effectively.ayona can help you make data-driven decisions by providing the following:- Identify customer trends, such as introduction long waiting times for support calls- Clustered topics clusters include the number of affected users, simplifying prioritisation.- Understand customer pain points, such as difficulties with registration, repeated complaints about bugs, or dissatisfying support response times.- Add an additional dimension with segmentation for revealing more details between customer groups, such as paid vs. freemium userTypically, clients see their first solutions within 10 minutes after registration. Experience immediate value as actionable insights start transforming your operations almost instantly.
ayona's sentiment and type detection automatically identifies the emotional tone and categorises feedback into types like bug reports, feature requests, or complaints. It further segments feedback into individual statements, each focused on a single aspect, enhancing the precision of analysis available to you. ayona tags feedback sentiment over time to reveal analysis about the development over time
ayona’s platform evolves with your business, handling increasing data volumes seamlessly without compromising performance. Whether for small businesses to large enterprises, our solution ensures scalability and long-term growth through the following features:
- Ability to handle large volumes of customer feedback via scalable cloud infrastructure
- Variety in feedback integration from flexible API integrations to upload capabilities supporting multi-channel approach
- Ensure data accuracy and relevancy through advanced methods
- Continuous system updates and feature releases
- Strong commitment to data privacy and data control
