Full transparency and fair pricing: No extra fees for additional users, data residency in Switzerland, and access to all data sources across all plans. Choose the team plan if you have multiple product lines or in need to meet high data sensitivity standards.
(1) We only charge for newly processed feedback. For example, one feedback item counts as one app store review or one email.
(2) We provide a one-time credit upon signing up, allowing you to process a larger batch of feedback and gain more meaningful insights.
(3) You can import a limited number of feedback items without using processing credits. This allows you to store feedback in the system for later processing, ensuring no data is lost even if you are out of credits.
(4) PII masking: Only feedback without PII data is processed in the essential plans. If you wish to process feedback that previously contained PII (e.g. customer e-mails), you will need to choose the teams plan.
Once you’ve used up the feedback processing credits included in your subscription, you can purchase additional credits for continued feedback processing. These credits never expire and will be automatically applied when your subscription credits run out.
You can create an account without a credit card and import feedback during the trial period, which lasts one month and provides a number feedback processing credits according to your plan (see "one-time initial feedback processing credits . Once the trial expires, you can upgrade to a plan directly in the settings menu "Plan & Billing". If you don’t upgrade, your data will be deleted 30 days after trial expiration.
We distinguish between importing and processing feedback. Importing includes PII masking, custom masking (if activated and depending on the plan), and storing the feedback in our database. Processing involves analysing the feedback through sentiment and type detection, identifying tags, breaking it into standalone statements, and generating recommendations and insights.
For essential plans, we import content that previously contained PII but do not process it. To process such content, a teams plan is required.
We follow a data minimisation approach, ensuring that our APIs and processes do not accept usernames, user IDs, or other personal identifying information (PII). However, the feedback content may still include personal information, which we remove in the initial step before storing takes place in our database.
Each feedback processed requires one credit. Depending on your plan, you have a monthly allowance of credits. Once these are used up, you can purchase additional credit packages to import more feedback than what’s included in your plan. These additional credits do not expire.
You will not be able to process the feedback. However, if you have an active subscription, we allow you to import a certain amount of feedback depending on your plan to prevent data loss. Once you reach the plan's limit, further feedback will not be accepted. In such a case, we will notify you.
You will no longer be able to import data or access analysis and recommendation features. However, we will keep your data for 90 days (unless you request its deletion), allowing you to reactivate your account without losing progress during that time.
We use various AI models distributed globally, all connected via secure channels. Some models are hosted within Europe (in a virtual private cloud). Depending on your plan and data sensitivity settings, different processing locations may apply. Custom data masking and PII masking always occur in Europe, regardless of your plan.
If you are unsatisfied with any of our plans, data residency options, or other aspects, feel free to contact us. We will do our best to accommodate your requests with a custom solution.
We accepts payments using Stripe, giving you access to a portal where you can view your purchase history and manage payments. If you are on a custom enterprise plan, we can offer alternative payment methods.
We will launch a roadmap that outlines upcoming features. If you have any feature requests, feel free to reach out to us, and we’ll be happy to assist.
