In self-service and with minimal effort, you can add any available feedback sources, from app store reviews to internal emails, into one centralised hub. Whether you want feedback to be automatically imported or scheduled at specific intervals, ayona offers the flexibility to tailor the process to your demand. Plus, our trust layer ensures that you can specify data sensitivity for each connected source individually, guaranteeing that all feedback is managed with the appropriate level of care and compliance.

ayona's sentiment and type detection automatically identifies the emotional tone and categorises feedback into types like bug reports, feature requests, or complaints. It further segments feedback into individual statements, each focused on a single aspect, enhancing the precision of analysis available to you.

ayona transforms customer feedback into concrete recommendations, helping you address and prioritise issues effectively. By grouping similar feedback statements into connected topics, we generate tailored insights on how to resolve key challenges. Users can refine these recommendations, contributing additional context and improving the system's accuracy over time. The platform also creates tasks for different teams within your organisation, integrating with project management tools. Teams can discuss, refine, and prioritise these tasks, with suggested timelines and order of operations provided by ayona.